Three photos
| Photo | Why it helps |
|---|---|
| The product | One photo of the machine or item as a whole. If it has a nameplate or spec label, one close-up of that too — the model name does half the customs description work. |
| How it is packed | The crate, pallet or bare state as it stands now. This tells us whether export packing is already handled, and how the piece will be grabbed and lifted. |
| Where it stands | A wide shot showing the surroundings — can a truck reach it, is there a forklift or crane at the site, how far to the road. Access decides the pickup plan. |
One document: the supplier’s quotation (PI)
If your supplier sent you a proforma invoice or a quotation, forward it as-is — it contains the value, the product description and the supplier’s contact details, which saves a round of questions and feeds directly into the export documents. No PI? Not a problem: the photos and facts below cover it, and we will take the supplier’s details from you instead.
Five facts
| Fact | Good enough looks like… |
|---|---|
| What it is | One honest sentence: “a used CNC router”, “an industrial packaging machine”. What it does helps the customs description. |
| Where it is | The city in China where the goods sit — a factory in Ningbo and one in Chengdu are different jobs. |
| Where it goes | Country and city, or the nearest port if you prefer to handle the last leg yourself. |
| Rough size and weight | An estimate is fine — “pallet-sized, maybe 800 kg” or “2 metres long, 1.5 tonnes”. Exact packed dimensions come later. |
| When it is ready | Roughly: “packed now”, “two weeks after final payment”. Readiness shapes the schedule more than anything else. |
Where to send it
WhatsApp is the fastest route — photos, voice notes and PDFs in one thread, and you can reach us from any country:
Prefer email? Write to [email protected] — the link opens a draft with the five facts as a template; attach the photos and the PI. Or use the request-a-quote form, which asks exactly these questions in plain language — whatever is easiest for you.
What comes back
An itemised quotation — pickup, freight, border, delivery, each line shown — with the assumptions stated and options where they genuinely exist (door versus port, sea versus air, FCL versus LCL). Approximate inputs produce a useful answer; exact numbers are confirmed before anything is booked, when they actually matter.
Ready when you are
Three photos and five facts — by WhatsApp, email or the form. The quotation follows.